A better service to the citizens through cultural understanding.
Many public employees meet cultural challenges as part of their workday. Relocare’s culture courses give the members of your staff interacting with other nationalities the extra energy and strong tools to cope with complicated cultural conflicts.
The result is likely to be a better service, happier employees and a reduction in expenses.
Public employees are just like all other persons. They get stressed when put under pressure. Many co-workers in the Danish municipalities, hospitals and other public authorities hold a great responsibility, where a lot is at stake for the citizen in question. They grand work and residence permits, they are in charge of job creation, assigns places for day-care or retirement homes, inform about fatal diseases, cure people in desperate situations and much more. Stress and conflict can therefore constantly be lurking just beneath the surface.
The potential problems might be even stronger when the citizen calling for assistance, has another ethnic background than Danish. In fact, research and experience show that cultural differences become apparent, when people are put under stress. It happens, because in pressed situations, people make use of their basic knowledge – often absorbed in childhood. The situation can easily become unpleasant for both the public employee and the citizen, if feelings and misunderstandings become involved.
A lack of cultural understanding can easily end up in conflict. It happens, when the citizen reacts in a way unfamiliar to the Danish public employee. Maybe the citizen is afraid of abuse of power or corruption in the public sector or expects gender-specific treatment. Even the slightest spark can start a huge fire.
Relocare’s culture courses give the public employees a stronger cultural understanding and heighten their cultural empathy. This creates good results, satisfaction on both sides of the table and decreases the expenses that follow from matters like long processing time and sickness absence.
With our help you can avoid the pressed situations, which give rise to a lack of confidence from the citizens. Moreover the public employee won’t be put in situations, where private and professional values may become compromised.
Relocare has good experience with delivering courses to the public sector and large research corporations. As a result, we understand the challenges you meet. We will be happy to drop by for a non-committal talk and tell bout, how we can help you.
Public departments experiencing a need of handling cultural encounters as part of their workday.
With Relocares cultural courses the public employee will be able to anticipate and understand culturally based conflicts. Both why they occur and how they should be handled.
With our coaching in intercultural expertise you are likely to avoid the many misunderstandings and knitted brows, which will reflect on the bottom line figures and the feedback you get.
We see that Relocare’s cultural courses enable the employee to be better able to put forward the right questions – in the right manner. Larger knowledge and improved understanding creates better communication with the citizen all around.
The result is likely to create savings on both money and time. This will also make the co-workers more attentive of each other.
It ensures better employee retention and satisfaction and starts a positive circle, so the results will be felt in both on the short and the long run.
We're here to support your next career move no matter your field or level of experience. Reach out today, and one of our specialists will be in touch shortly.
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